Frequently Ask Questions
You can reserve any equipment from us in three easy steps:
Step 1: Visit our website and look for the equipment you need.
Step 2: Contact us via Email/Phone/SMS/Whatsapp to reserve.
Step 3: Have them delivered to your doorstep or to the designated campsite.
Note: Enquiry of equipment availability and request for quotation does not constitute a reservation of equipment. We require your details before we can put your reservation into our booking system. Once reserved, we will confirm your booking by phone, SMS or Email.
Do you help us to Set-up ?
We do not want to deprive you of the joy of camping which includes the setting up of the tents! So we are leaving the set-up to you. However, if you need assistance, do let us know! We will see what we can do.
When Does My Rental Period Begin And End?
Rental will start upon the delivery of the equipment +24hrs. If you need a day earlier do let us know and we can make arrangements for it.
Can I Extend My Rental?
As long as we have stock available, and the equipment you are holding is not expected to go out to another client, we are more than happy to extend your rental. Do let us know one day in advance of your return date if you like to extend so that we can make the necessary arrangements. The earlier you inform us, the better we can find alternatives for the next client and the more likely your equipment can be extended.
Extension charge is based on your entire rental period. For example if you have originally rented for 3 days and would like to extend for 2 more days, the extension charge will be a 5-day charge minus a 3-day charge. The extension charge is payable when you return the equipment.
If at any time an extension is turned down and you do not contact us or return your equipment to us before the due date, we will have to turn your account over to debt collectors. There will be a collection fee imposed which comprise the retail cost of the equipment plus collection’s and attorney’s fees and opportunity cost at non discounted rates. All fees are chargeable even if you return the equipment to us at a later date, as we cannot reverse the process.
Notice of cancellation must be made in writing to The Camp Company. An administrative fee will be charged for any cancellations made by the customer. The following scale of charges will apply then a cancellation is notified.
NO. OF DAYS PRIOR TO EVENT DATE CANCELLATION FEE & REFUNDS
30 Days & Above Full Refund
15 – 29 Days 75% Refund
8 – 14 Days 50% Refund
4 – 7 Days 25% Refund
3 Days & Below No Refund